Holiday Inn Express & Suites Indianapolis North - Carmel, an IHG Hotel

Best breakfast of all hotel chains. The room was quiet and very accommodating. Our room had Easy access to our car which makes life easy. My only complaint would be the weight room. While they did have a few cardio machines, the elliptical machine didn't work correctly. They should have had a TV in there to pass the time while on the machines. They had a few dumbbells, but nothing under 20 lb.

Every time I stay here, there are issues with the morning staff. I left a review on trip advisor about my issues previously. Today, I got breakfast. The hard boiled egg tasted spoiled. Then I go to check out and, like before, no one is managing the desk. I need a hard copy invoice for my job. I've been standing here for roughly 20 mins and the kitchen staff barely speaks broken english. She called the manager because she couldn't find the other staff member. The manager, while on the phone, seemed to have no answers. Edited: after the above review, the AM checkout employee arrived (see photo of him waking towards the desk). I had been waiting for over 30 mins at this time. He was actually very polite once found. It took him about 5 mins to get me checked out once he got to the desk. From all appearances, he looked to have been sleeping. Then, the guy I previously delt with showed up. He was extremely rude before and had only gotten worse since. That young boy came in the doors HOT, saying foolish things in front of both myself and another customer (can be confirmed on the video cam from behind the desk). He made remarks that could be construed as attempting to start a fight. He drove the SUV I took a picture of. I wouldn't hold it passed this kid to do something foolish that will either get himself or someone else injured, in an attempt to make a point. He stated that the manager sent him in. She really needs to review her staff and learn how to hire better employees. If you like excuses and incompetence, this is your place.

I can't say enough good about Holiday Inn Express. My stay there was not a luxury stay. My wife was in a life threatening condition at the (out of state) hospital, and this was my home away from home during that time. The rooms, (and I stayed in several) were immaculate. The breakfast was good. The staff were very accommodating and considerate.